` Frequently Asked Questions | Guinness Nitrosurge SG

Frequently ASKED QUESTIONS

Using NITROSURGE for the first time

What’s in the box?

Inside your Guinness NITROSURGE box you will find your device, the specially designed nozzle to attach, a USB charging cable (will fit a standard USB plug – not supplied) and a cleaning brush for the nozzle. There are also full instructions for use and details on surrounding the 1-year warranty.

The Guinness NITROSURGE device uses 2 NiMH AAA rechargeable batteries. The device is supplied with a Micro-USB/USB-A charging cable which can be used with a 5V DC adaptor (not supplied).

When plugged into a power socket, you’ll know the device is fully charged when the harp icon changes from a flashing white light to a solid white light.

Recharge your device by plugging it into a power socket using the supplied USB charging cable.
Watch this quick guide to charging your Guinness NITROSURGE device.



Low battery is indicated by a white to red flashing light.

A full charge takes about 8 hours and you should get around 100 uses per charge.

Guinness NITROSURGE cans will fill a standard pint glass, but you can use them with any glass for a beautiful Guinness. To allow for the different temperatures of domestic fridges, there may be between 5-10ml surplus left after your pour in each NITROSURGE can to ensure you always have a full domed pint. Make sure your glass is clean, handwashing is best. See tips for glass cleaning.

We strongly recommend handwashing your glasses on their own in clean, hot water. Dishwashers are great for keeping the dirty dishes in check, but they struggle to get glasses absolutely clean because the fats and food deposits in the water cling to the glass. This is why industrial cleaners use separate washers for glasses versus anything that has come in contact with food products.

General questions about NITROSURGE

Guinness NITROSURGE is available in multiple retailers with more coming soon. Please check out the “Where to Buy” page for the latest updates.

When your Guinness NITROSURGE device needs charging the halo surrounding the harp icon will begin to flash between white and red. At this point, you will have about five more uses before it requires charging.
Your device will come with charge, so you can use it straight from the box.

It's not recommended to use Guinness NITROSURGE while it is charging. A 10-minute charge should let you pour 2-3 Guinness NITROSURGE cans.

The widget inside a can of Guinness Draught does the job of breaking out the gas within the beer. If you use the Guinness NITROSURGE device in conjunction with one of these cans you will break out too much gas and get a very thin Guinness at the end. It is unlikely to have a creamy head and you'll find the flavour isn't as deep as you know it.

Guinness NITROSURGE has been explicitly designed for Guinness NITROSURGE cans and should not be used with other drinks.

The device has been ultrasonically sealed to make it waterproof – provided the USB charging port is covered with the rubber seal on the back. That said, we still don’t advise to completely submerge the device in water or use in a dishwasher.

The key to achieving fantastic lacing (where the creamy head of your Guinness remains throughout and coats the inside of the glass) is clean glassware. It’s important to only use a very clean glass, see tips for glass cleaning section above.

I’m having issues with my NITROSURGE pour: Troubleshooting

To make sure that everyone has a great experience and a full pint glass of Guinness with a beautiful domed head, there is about 5-10ml surplus in the can. So, when you are topping up your pint, stop pouring as the dome forms, rather than empty the can. This allows for the different temperatures of domestic fridges. If the fridge is very cold, the head will be slightly thinner, leaving less in the can. If the fridge is warmer, the head will be slighty larger, leaving more in the can.

Make sure to rinse the unit and nozzle under the tap before and after use, especially when new, to prevent this issue.

To eliminate bubbles when topping up, try to tip the can almost vertical quickly to fill the NITROSURGE chamber as fast as possible. There is no need to press the power button again for the top up.

Maintenance and support

Kindly check if you are following the correct steps to ensure a smooth pour here: Guinness NITROSURGE

Otherwise, your Guinness NITROSURGE Device comes with a 1-year warranty from purchase with information that can be found inside the packaging box.

Please reach out to Asia Pacific Breweries (Singapore) to answer all your inquiries:

Email: enquiries@apb.com.sg

Contact Number: +65 68603272

Available Monday – Friday, 9AM-5PM

Please keep a copy of your purchase receipt / proof of purchase.

Guinness NITROSURGE cans can be recycled with your household recycling. The NITROSURGE device contains a built-in rechargeable battery that should not be disposed of in your normal household waste. Follow your country’s rules for the separate collection of electronic products and rechargeable batteries.

PER 558ml

PER 100ml

kj

826

148

KCAL

195

35

FAT

0g

0g

SATURATES

0g

0g

CARBS

17g

3g

SUGAR

1.0g

0g

PROTEIN

2g

0g

SALT

<0.1g

<0.1g

For best results, clean before and after every use under warm running water. Do not wet USB cable and ensure USB port is closed with the rear rubber cover before washing to avoid water entering. Remove and clean the nozzle regularly with supplied brush. Watch this quick guide to cleaning your Guinness NITROSURGE device. The Guinness NITROSURGE device is NOT dishwasher safe.
DO NOT wash the device while it is charging.

Watch this quick guide to cleaning ➔

The Guinness NITROSURGE device comes in a sturdy box and can be stored in your drink’s cupboard, next to your glasses, in your cutlery drawer...the options are endless but make sure it’s readily accessible and somewhere safe.

Appliance must be kept out of reach of children at all times.

As the device is ultrasonically sealed and has no user-serviceable parts, you will not be able to replace the batteries.

Safety Information

Read this important information carefully before you use the appliance and its accessories.

Store in a safe place - appliance must be kept out of reach of children at all times.

The accessories supplied may vary for different products.

Do not wet USB cable and ensure USB port is closed with rear rubber cover before washing to avoid water entering.

  • The supply unit contains a Micro-USB/USB-A charging cable. Use with standard 5V 500mA USB power source - not supplied with product.
  • This appliance should only be used by persons of legal drinking age and above.
  • Appliance must be kept out of reach of children at all times. Cleaning and user maintenance shall not be carried out by children.
  • Always remove USB cable and unplug from power source before washing the device. Remember to close rear rubber cover before wetting.
  • Always check the appliance before you use it. Do not use the appliance if it is damaged, as this may cause injury.
  • Do not attempt to open the appliance. It has been ultrasonically sealed and contains no user-serviceable parts.
  • This appliance can be used by persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.

WHAT’S NEXT?

WHAT IS
NITROSURGE?

See the magic of the NITROSURGE in action, get tips from our Guinness experts & share your own perfect two-part pour.

WHERE TO BUY

Find where to order and pick up your Guinness NITROSURGE device & NITROSURGE cans today.