` Frequently Asked Questions | Guinness Nitrosurge IE

Frequently ASKED QUESTIONS

Using NITROSURGE for the first time

What’s in the box?

Inside your Guinness NITROSURGE box you will find your device, the specially designed nozzle to attach, a USB charging cable (will fit a standard USB plug – not supplied) and a cleaning brush for the nozzle. There are also full instructions for use and details on surrounding the 1-year warranty.

The Guinness NITROSURGE device uses 2 NiMH AAA rechargeable batteries. The device is supplied with a Micro-USB/USB-A charging cable which can be used with a 5V DC adaptor (not supplied).

When plugged into a power socket, you’ll know the device is fully charged when the harp icon changes from a flashing white light to a solid white light.

Recharge your device by plugging it into a power socket using the supplied USB charging cable.
Watch this quick guide to charging your Guinness NITROSURGE device.



Low battery is indicated by a white to red flashing light.

A full charge takes about 8 hours and you should get around 100 uses per charge.

Guinness NITROSURGE cans will fill a standard pint glass, but you can use them with any glass for a beautiful Guinness. To allow for the different temperatures of domestic fridges, there may be between 5-10ml surplus left after your pour in each NITROSURGE can to ensure you always have a full domed pint. Make sure your glass is clean, handwashing is best. See tips for glass cleaning.

We strongly recommend handwashing your glasses on their own in clean, hot water. Dishwashers are great for keeping the dirty dishes in check, but they struggle to get glasses absolutely clean because the fats and food deposits in the water cling to the glass. This is why industrial cleaners use separate washers for glasses versus anything that has come in contact with food products.

General questions about NITROSURGE

Guinness NITROSURGE is available in most supermarkets in all good off licences across Republic of Ireland and Northern Ireland.
Find out where to buy in Ireland

When your Guinness NITROSURGE device needs charging the halo surrounding the harp icon will begin to flash between white and red. At this point, you will have about five more uses before it requires charging.
Your device will come with charge, so you can use it straight from the box.

It's not recommended to use Guinness NITROSURGE while it is charging. A 10-minute charge should let you pour 2-3 Guinness NITROSURGE cans.

The widget inside a can of Guinness Draught does the job of breaking out the gas within the beer. If you use the Guinness NITROSURGE device in conjunction with one of these cans you will break out too much gas and get a very thin Guinness at the end. It is unlikely to have a creamy head and you'll find the flavour isn't as deep as you know it.

Guinness NITROSURGE has been explicitly designed for Guinness NITROSURGE cans and should not be used with other drinks.

The device has been ultrasonically sealed to make it waterproof – provided the USB charging port is covered with the rubber seal on the back. That said, we still don’t advise to completely submerge the device in water or use in a dishwasher.

Guinness NITROSURGE is a new product launching initially in Ireland. Future roll out to markets is at the discretion of the company.

The key to achieving fantastic lacing (where the creamy head of your Guinness remains throughout and coats the inside of the glass) is clean glassware. It’s important to only use a very clean glass, see tips for glass cleaning section above.

I’m having issues with my NITROSURGE pour: Troubleshooting

To make sure that everyone has a great experience and a full pint glass of Guinness with a beautiful domed head, there is about 5-10ml surplus in the can. So, when you are topping up your pint, stop pouring as the dome forms, rather than empty the can. This allows for the different temperatures of domestic fridges. If the fridge is very cold, the head will be slightly thinner, leaving less in the can. If the fridge is warmer, the head will be slighty larger, leaving more in the can.

Make sure to rinse the unit and nozzle under the tap before and after use, especially when new, to prevent this issue.

To eliminate bubbles when topping up, try to tip the can almost vertical quickly to fill the NITROSURGE chamber as fast as possible. There is no need to press the power button again for the top up.

Maintenance and support

Guinness NITROSURGE cans can be recycled with your household recycling. The NITROSURGE device contains a built-in rechargeable battery that should not be disposed of in your normal household waste. Follow your country’s rules for the separate collection of electronic products and rechargeable batteries.

PER 558ml

PER 100ml

kj

826

148

KCAL

195

35

FAT

0g

0g

SATURATES

0g

0g

CARBS

17g

3g

SUGAR

1.0g

0g

PROTEIN

2g

0g

SALT

<0.1g

<0.1g

For best results, clean before and after every use under warm running water. Do not wet USB cable and ensure USB port is closed with the rear rubber cover before washing to avoid water entering. Remove and clean the nozzle regularly with supplied brush. Watch this quick guide to cleaning your Guinness NITROSURGE device. The Guinness NITROSURGE device is NOT dishwasher safe.
DO NOT wash the device while it is charging.

Watch this quick guide to cleaning ➔

The Guinness NITROSURGE device comes in a sturdy box and can be stored in your drink’s cupboard, next to your glasses, in your cutlery drawer...the options are endless but make sure it’s readily accessible and somewhere safe.

Appliance must be kept out of reach of children at all times.

As the device is ultrasonically sealed and has no user-serviceable parts, you will not be able to replace the batteries.

The Guinness Careline can deal with any queries you have relating to performance. However, if we can't resolve your problem on the phone and the issue appears to be tech-related, we will ask you to send the faulty device to us for review and a replacement will be dispatched.

Email: consumercare.GBandIreland@diageo.com.

Guinness Careline Phone Number:
ROI – 1800 250 000
NI - 0345 601 4558

Please keep a copy of your purchase receipt.

Your Guinness NITROSURGE Device comes with a 1-year warranty. For more information, see below.

If you have a problem, please contact the Guinness Careline, and we will do our best to resolve your issue.

Email: consumercare.GBandIreland@diageo.com.

Guinness Careline Phone Number:
ROI – 1800 250 000
NI - 0345 601 4558

Returns to retailers are subject to their terms and conditions.

Safety Information & Warranty

Read this important information carefully before you use the appliance and its accessories.

Store in a safe place - appliance must be kept out of reach of children at all times.

The accessories supplied may vary for different products.

Do not wet USB cable and ensure USB port is closed with rear rubber cover before washing to avoid water entering.

  • The supply unit contains a Micro-USB/USB-A charging cable. Use with standard 5V 500mA USB power source - not supplied with product.
  • This appliance should only be used by persons of legal drinking age and above.
  • Appliance must be kept out of reach of children at all times. Cleaning and user maintenance shall not be carried out by children.
  • Always remove USB cable and unplug from power source before washing the device. Remember to close rear rubber cover before wetting.
  • Always check the appliance before you use it. Do not use the appliance if it is damaged, as this may cause injury.
  • Do not attempt to open the appliance. It has been ultrasonically sealed and contains no user-serviceable parts.
  • This appliance can be used by persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.

The rights provided to you under this limited warranty are provided in accordance with and in addition to all rights and remedies conveyed to you by applicable consumer laws and regulations and do not restrict or affect your statutory rights. DIAGEO warrants to the buyer (“You”), that, for a period of one 1 year after you purchase (the “Term”) the Guinness NITROSURGE device (the “Product”), the Product shall be free from defects in materials (including the battery) and workmanship when used in accordance with the Product manual which is enclosed in the Product box at the time of purchase. Reference to DIAGEO means DIAGEO Ireland of St. James’ s Gate, Dublin 8, Dublin Ireland if You are resident in the Republic of Ireland (“ROI”) and DIAGEO Northern Ireland Limited, of Third Floor Capital House, 3 Upper Queen Street, Belfast, Northern Ireland if You are resident in Northern Ireland (“NI”).

Any claim for breach of this warranty must be delivered in writing to Diageo Consumer Careline, St James Gate, Dublin, 8 or 3 Upper Queen Street, Belfast, BT16FB OR by email at: gbandireland@diageo.com within the Term. If a defect covered by this limited warranty is validated by DIAGEO and You return Your Product during the Term, DIAGEO will replace the Product with another product with the same or similar functionality to the Product You purchased. Proof of purchase is required. Such remedy shall not extend the Term. Due to technological developments, the replacement product may differ slightly to the Product that You originally purchased. Replaced products provided under this limited warranty will only be shipped to addresses within ROI and NI, where the Product is available for sale to customers. This limited warranty is only available to customers resident in ROI or NI.

This limited warranty will not apply to any defect in the Product arising from fair wear and tear (including scratches), accident, misuse (including if You put the Product in the dishwasher or fully submerge the Product under water or do not close the USB rubber seal when in water or any other cleaning solutions than those recommended in the Product manual), negligence by You or any third party, alterations or repair, or use of the Product in any way that does not follow the Product manual or any other safety instructions.

WHAT’S NEXT?

WHAT IS
NITROSURGE?

See the magic of the NITROSURGE in action, get tips from our Guinness experts & share your own perfect two-part pour.

WHERE TO BUY

Find where to order and pick up your Guinness NITROSURGE device & NITROSURGE cans today.